Continual Service Improvement Roadmap – Operations – How it can be done
Step 1: Current State Assessment – People, Process and Technology Step 2: Gather Strengths, Weaknesses, Opportunities and Threats (SWOT) Step 3: Gap Analysis – Comparing with Target State/Aspirations...
View ArticleEU GDPR – is it relevant to Australian companies?
The new General Data Protection Regulation (GDPR) from the European Union (EU) imposes new rules on organisations that offer goods and services to the people in the EU, or collects and analyses data...
View ArticleDefining IT Strategy
Information Technology (IT) Strategy is a comprehensive plan that outlines how technology should be used to meet IT and business goals. The following approach can be used to define your organisation’s...
View ArticleITSM – Continual Service Improvement (CSI) – All you need to know
Why Continual Service Improvement (CSI) is Required? The goal of Continual Service Improvement (CSI) is to align and realign IT Services to changing business needs by identifying and implementing...
View ArticleBranding the Consultant: what can I do versus where can I add the most value?
Engaging new and potentially challenging clients can always be daunting, particularly when an expectation has been set as to what role you will play as a part of a team. Whether consulting and...
View ArticleKicking Things Off – Writing the Right SOW
It’s one thing to convert a conversation around a broad scope of work into a well-defined and articulated, 3 to 4-page proposal (sometimes 20 +, depending on whose template you’re using), it’s another...
View ArticleProvisioning complex Modern Sites with Azure Functions and Flow – Part 3 –...
In the previous two blogs part 1 and part 2, we looked at steps to create a Modern team site and apply a custom provisioning template to it. In this blog, we will have a look at the steps for the post...
View ArticleUser Psychology and Experience
Often times when designing a product or solution for a customer, in planning and concept development, we might consider the user experience to be one of two (or both) things: User feedback regarding...
View ArticleReflections from the field – Tips for being a better consultant
Striving to be better at what you do is important for your development. Though, it typically translates into developing what you know rather than how you act. For consulting (or any job), there are two...
View ArticleCome Together: The BA and UX Unicorns
Welcome to 2020. Yes indeed, we’re at the very top of the new year, where going back to work as a consultant, with bright ideas and an invigorated sense of purpose, may seem challenging when we’re met...
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